The overseas shipping fee paid during checkout is not inclusive of overseas customs duties, import duties, foreign taxes or other fees that the destination country may impose. Our logistics partner will be in touch with the recipient of the parcel on the charges to be incurred separately.

Overseas customs duties, import duties, foreign taxes or other fees that may be imposed are only charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges hence we are unable to include it in the shipping fee or advise how much the cost will be as customs policies and import duties vary widely from country to country.

Please note that in accordance with export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purchases, even if a customer has placed the order with the intention of delivery to a gift recipient.

The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipment costs, customs charges and handling fees will all be deductible from any refund due.

It might be a good idea to check with your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.